Bilingual Client Services Coordinator

Bilingual Client Services Coordinator

Strategic Site Selection - Remote

Who we are:

Strategic Site Selection is Canada’s leading independent Hotel and Venue Sourcing company. Over fifteen years established, with clients ranging from large National Associations to Fortune 500 corporations, our business thrives on our people. Our culture demands dedication, integrity, intelligence, and resiliency.

The heartbeat of our brand includes growth, creative ideation, personal care, passion for planning, empathy, kindness, and care for each other. We provide a flexible work environment, while being challenged, forward thinking, and fun. We are a fierce driven team. We put our clients first and proudly celebrate a work hard/play hard methodology.

Strategic Site Selection is Canada’s leading independent Hotel and Venue Sourcing company. Over eighteen years established, with client’s ranging from large National Associations to Fortune 500 corporations, our business thrives on our people. Our culture demands fierce perseverance, accountability, expertise, loyalty, and resiliency.

The heartbeat of our brand includes growth, creative ideation, personal care, passion for planning, empathy, and care for each other. We provide a safe work environment, while being challenged, forward thinking, and fun loving.

What We Do

Strategic Site Selection conducts unbiased and complimentary hotel and venue searches, creating proposals that align to every meeting’s unique requirements. We meticulously plan site inspection itineraries connecting our clients with hotel and destination professionals. We provide value to our clients including expertise, undeniable cost savings and contract protection. Our vast network of thoroughly vetted partners means that every client has access to a supplier that suits their needs.

What We're Looking For

In keeping with Strategic Site Selection’s Mission to provide The Best Site Selection Experience, the Bilingual Client Services Coordinator will support the Director of Global Accounts throughout various stages of the site selection process, while ensuring an impeccable client experience along the way.

Responsibilities include but are not limited to:

· Actively support the Director of Global Accounts in ways that optimize procedures;

· Assist with various stages of the sales cycle; checking in with clients pre, during and post-program as needed and assigning/actioning various tasks such as monitoring pickup, initiating, and managing relevant partner referrals, and tracking/inputting data into CRM Salesforce;

· Assist by creating RFPs, accurately summarizing hotel proposals, researching destinations, venues, and hotels as needed using Cvent;

· Organize and create Site Inspection Itineraries (travel & accommodation);

· Assist with reviewing contracts as needed; help negotiate guestroom rates, meeting space, terms, and liabilities with the hotels;

· Answer and respond to telephone calls, emails, inquiries, and other requests from suppliers (and clients as needed) in a professional and timely manner;

· Produce documents, briefing papers, reports and presentations as needed;

· Maintain CRM, including data input, updating contact info, digital filing, etc.;

· Assist with creating and improving tools and resources used by the Director of Global Accounts team, adding value by contributing to the overall betterment of templates, procedures, etc;

· Ensure a seamless and positive client experience is delivered throughout every step of the site selection process, and beyond;

· Occasionally attend site inspections, off site supplier meetings and industry events (this position is associated with some travel);

· The position will be ever developing as the organization grows.

Role Overview
We are seeking a dynamic and results-driven Director of Global Accounts to lead our growth initiatives and expand our market presence. This role is pivotal in identifying new business opportunities, building strong client relationships, and driving strategic planning efforts. The ideal candidate will possess a deep understanding of the Meetings & Events industry, and will demonstrate exceptional leadership skills to guide our business development team.

Key Responsibilities Include:

• Develop sales lists to keep the sales funnel full;
• Prepare Requests for Proposals (RFPs) and distribute to suitable venues via Cvent;
• Summarize proposal from hotels;
• Negotiate guestroom rates, meeting space and liabilities with the hotels;
• Track progress, including but not limited to potential clients, sales calls, actual programs working on, contracts, room nights booked, total guestrooms picked up, commissions collected, and other metrics as required;
• Update sales opportunities and contracts within the Company’s CRM tool, Salesforce;
• Conduct sales calls and face-to-face meetings with potential clients (per sales targets);
• Keeping current, detailed notes on each account, contact, and opportunities in the company CRM (Salesforce) based on SOP and training provided; 
• Weekly reporting on sales activities and goals progress;
• Contribution to Company knowledge sharing via established platforms e.g.: Microsoft Teams, Emails, Team Calls, etc.;
• Liaise with clients, suppliers and others in a professional manner, responding to client and supplier inquiries within 24 hours;
• Contribute to the growth of the Company, which is to grow contracted guestroom numbers each year;
• Conduct sales calls, face to face meetings with potential clients, attend networking events, and other activities to maintain an active sale cycle;
• Other services as required and agreed upon between both parties

Skills:

• Strong sales background with 3+ years of experience in the Hospitality & Tourism and/or Event Planning industries;
• Self-motivated with the ability to work well independently from a remote-based home office;
• High energy individual with a winning attitude and an entrepreneurial spirit;
• Strong organizational and time management skills with the ability to recognize and meet deadlines in a fast-paced work environment;
• Interpersonal skills - ability to deal professionally with individuals both internally and externally while resolving issues and meeting objectives, and timelines.

Strategic Site Selection is proud to be an equal opportunity employer,, thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion.

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: Independent Contractor
Compensation: Commission Based
Office Hours: Flexible (Set Own Hours) 

Schedule:

• Monday to Friday