Coordinator, Client Experience

Coordinator, Client Experience 

Strategic Site Selection - Remote

Who we are:

Strategic Site Selection is Canada’s leading independent Hotel and Venue Sourcing company. Over eighteen years established, with client’s ranging from large National Associations to Fortune 500 corporations, our business thrives on our people. Our culture demands fierce perseverance, accountability, expertise, loyalty, and resiliency.

The heartbeat of our brand includes growth, creative ideation, personal care, passion for planning, empathy, and care for each other. We provide a safe work environment, while being challenged, forward thinking, and fun loving.

What We Do

Strategic Site Selection conducts unbiased and complimentary hotel and venue searches, creating proposals that align to every meeting’s unique requirements. We meticulously plan site inspection itineraries connecting our clients with hotel and destination professionals. We provide value to our clients including expertise, undeniable cost savings and contract protection. Our vast network of thoroughly vetted partners means that every client has access to a supplier that suits their needs.

What We're Looking For

In keeping with Strategic Site Selection’s Mission to provide The Best Site Selection Experience, the Coordinator of Client Experience will support the Director of Global Accounts throughout various stages of the site selection process, while ensuring an impeccable client experience along the way.

Position Title: Coordinator, Client Experience

Position Type: Full Time (40+ hours per week)

Position Location: Remote

Responsibilities include but are not limited to:

• Actively support the Director of Global Accounts in ways that optimize procedures;
• Assist with various stages of the sales cycle; checking in with clients pre, during and post-program as needed and assigning/actioning various tasks such as monitoring pickup, initiating, and managing relevant partner referrals, and tracking/inputting data into CRM Salesforce;
• Assist by creating RFPs, accurately summarizing hotel proposals, researching destinations, venues, and hotels as needed using Cvent;
• Organize and create Site Inspection Itineraries (travel & accommodation);
• Assist with reviewing contracts as needed; help negotiate guestroom rates, meeting space, terms, and liabilities with the hotels;
• Answer and respond to telephone calls, emails, inquiries, and other requests from suppliers (and clients as needed) in a professional and timely manner;
• Produce documents, briefing papers, reports and presentations as needed;
• Maintain CRM, including data input, updating contact info, digital filing, etc.;
• Assist with creating and improving tools and resources used by the Director of Global Accounts team, adding value by contributing to the overall betterment of templates, procedures, etc;
• Ensure a seamless and positive client experience is delivered throughout every step of the site selection process, and beyond;
• The position will be ever developing as the organization grows.

Position Qualifications:

• Post-Secondary Diploma in relevant field or an equivalent combination of experience and education;
• 1-2 years’ experience in the meetings & events and/or hotel industry in a similar role preferred;
• French speaking and writing are an asset;
• Intermediate to advanced proficiency in Microsoft Office Suite; particularly Outlook, Teams, Word, and Excel; Salesforce and Cvent experience an asset;
• Strong attention to detail;
• Strong organizational and time management skills with ability to recognize and meet deadlines in a fast-paced work environment;
• Exceptional customer service, follow through, attention to detail and timely responses for customers.
• Proven ability to work well both in a team and independently;
• Excellent communication both written and orally.

The heartbeat of our brand starts with YOU:

• We are looking for a self-starter with an entrepreneurial mindset who will take ownership of their business
• You work with a high degree of integrity, accountability, and unparalleled professionalism;
• We want you to be resourceful and have a can-do attitude;
• You recognize value;
• You are a team player who positively contributes; you understand that to grow together we need to motivate one another.

Strategic Site Selection is proud to be an equal opportunity employer - thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion.

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote